GBBN delivered the warm and uplifting patient experience at Mercy Health’s Deerfield Medical Center located in Mason, Ohio.

A new ambulatory care center gives patients a warm, uplifting experience and creates a new prototype for Mercy Health’s growing system.

Daylight streaming in throughout the building just feels good. That’s true whether you’re a patient checking in for an appointment, or a doctor dictating notes. By pulling exam rooms away from exterior walls, we’ve let windows do what they do best: flood the lobby, corridors, and workspace with natural light, unimpeded by window treatments This move also allows patient circulation to be completely separated from staff work areas, resulting in better privacy and efficiency for both.

Block units of five clustered components—physician office, medical assistant office and three exam rooms—fit together like Lego pieces to become active collaboration pods. Because the pods are all the same, everyone gets the same experience. It’s modular, consistent, equitable, and repeatable throughout the Mercy Health system.

Window placement and landscaping work together to provide strategic views every step of the way from arrival to departure. Accents from Mercy’s brand palette pop against the neutral tones of the space; wood accents highlight the entry and branching “trees” in the lobby are a whimsical interpretation of the natural world. The building site takes advantage of planned walking paths throughout the neighborhood’s development zone.

Design: GBBN
Photography: Brad Feinknopf