Evoke Projects designed the Heal Urgent Care Clinic with a minimal and warm feel in Newcastle, Australia.

Heal Urgent Care Clinic represents an innovative approach to bridging the gap between General Practice and Emergency Departments, providing immediate medical attention without hospital admission or emergency procedures. With a focus on minimising waiting times and providing a unique patient experience, the clinic stands out in the Australian healthcare market.

Evoke were involved from the early stages of the project, assisting in carefully selecting the location and navigating council requirements to bring this vision to life. The clinic’s design emphasises privacy and efficiency, with 12 treatment bays, an isolation zone for infectious diseases, and essential facilities like treatment rooms, pathology services, and an X-ray facility. The serene lounge area, equipped with amenities and soothing aesthetics, enhances patient comfort while the staff benefit from a dedicated breakout space.

Soft pastel colours, artwork, feature lighting, and ceiling features were utilised to enhance the overall ambiance and a breakout space with meeting facilities was provided for staff to retreat from the busy environment. Impactful external signage and meticulous wayfinding elements were developed to improve the patient experience and introduce the distinctive Heal brand identity.

Design: Evoke Projects
Photography: Liz Kalaf